Terms of Service

Welcome to Orviana. These Terms of Service govern your access to and use of the Orviana website, digital showroom, member services, and online shopping facilities. By accessing our platform, browsing our collections, or transacting with us, you acknowledge that you have read, understood, and agreed to be legally bound by these terms.

These terms operate alongside our separate Privacy Policy, which outlines how your information is safeguarded, and our Shipping Policy and Returns & Exchange guidelines.

Our digital platform is designed to provide a secure and refined luxury shopping experience for personal use and gifting.

When registering an account or initiating an order with Orviana, you commit to maintaining accurate and current information to facilitate smooth delivery across India.

• Credential Security: You are responsible for safeguarding your login credentials and one-time verification passwords (OTP). Any activity conducted through your account remains your responsibility.
• Accurate Shipping Details: Full name, accurate pin code, landmark, and reachable contact telephone number must be provided during checkout to prevent fulfillment delays.
• Order Verification: Submission of an order constitutes an offer to purchase. Orviana reserves the right to verify order details, confirm stock readiness, or reach out directly before dispatching high-value items.
• Cancellation by Orviana: We reserve the right to decline or cancel orders in cases of suspected fraudulent activity, pricing errors, or undeliverable shipping locations.

All content featured on the Orviana platform represents original creative work and proprietary assets protected under intellectual property legislation.

At Orviana, we uphold uncompromising standards of authenticity, precision, and craftsmanship across our American Diamond, Kundan, and Korean collections.

• Currency & Taxes: All prices listed on orviana.com are stated in Indian Rupees (INR) and are inclusive of applicable GST unless explicitly noted at checkout.
• Artisanal Nuances: Because our pieces involve meticulous hand-finishing, stone setting, and delicate polishing, subtle variations in hue and texture may naturally occur, reflecting genuine craftsmanship.
• Inadvertent Errors: While every effort is made to maintain accurate pricing and inventory, Orviana reserves the right to correct accidental typographical errors and contact affected customers prior to shipping.

Orviana delivers digital boutique access and e-commerce services on an "as is" and "as available" basis. While we employ high-grade security encryption and reliable hosting to ensure seamless availability:

• We do not warrant that digital access will be completely uninterrupted, timely, or error-free during periods of scheduled server maintenance or third-party network outages.
• To the maximum extent permitted by applicable law, Orviana and its directors, artisans, and partners shall not be held liable for indirect, incidental, or consequential damages resulting from platform access.
• Our total aggregate liability for any direct claim arising from a completed purchase is strictly limited to the amount paid by the customer for that specific item.

These Terms of Service are governed by and construed in accordance with the substantive laws of India. Any legal dispute or controversy arising out of or relating to these terms or our services shall fall under the jurisdiction of the competent courts of India.

Orviana reserves the right to amend, update, or revise these Terms of Service periodically to adapt to operational, regulatory, or platform improvements. Changes become effective immediately upon posting to this page. Your continued use of the website following any update signifies your acceptance of the revised terms.