Refund Policy

At ORviana, every piece of jewellery — from our royal American Diamond bridal necklaces to our delicate Korean minimalist earrings — is handcrafted with exceptional attention to detail, rigorous quality inspections, and multi-layer plating protection.

We desire for every client to experience true delight upon receiving our boutique boxes. Should any piece fail to meet your expectations or arrive in less-than-flawless condition, our transparent, fair, and prompt refund policy protects your purchase at every step.

We offer a hassle-free 7-day return and refund window starting from the calendar date your order is marked as delivered by our courier partners.

To qualify for an approval and full refund, items must satisfy the following condition criteria upon boutique receipt:

• ◆ Pristine & Unworn: The piece must remain completely unworn, scratch-free, and showing zero signs of personal wear, perfumes, lotions, or adjustments.
• ◆ Original Luxury Packaging: Complete packaging including the protective anti-tarnish velvet pouch, presentation box, security seals, and warranty cards must be returned intact.
• ◆ Barcode & Security Tags: Any attached tamper-evident tags or authenticity barcodes must remain untampered and undamaged.

Due to bespoke craftsmanship requirements and strict hygiene standards for fine luxury jewellery, certain items cannot be returned or refunded:

• ◆ Personalized & Bespoke Creations: Custom-made bridal sets, engraved lockets, custom-tailored lengths, or pieces crafted to bespoke specifications cannot be refunded.
• ◆ Final Sale & Promotional Archive: Items explicitly designated as "Final Clearance", "Sample Sale", or "Archive Vault" at the time of checkout.
• ◆ Improper Care or Chemical Damage: Pieces damaged as a result of water immersion, chlorine exposure, harsh perfumes, abrasive cleaning agents, or accidental mishandling after delivery.
• ◆ Tampered or Incomplete Packages: Packages returned without original branded boxes, missing earring backs, or with severed tags.

In the rare event that your order arrives damaged in transit, possesses a manufacturing flaw (such as a loose CZ stone or clasp defect), or does not match your ordered design, ORviana assumes 100% responsibility.

Upon verification, we will immediately arrange complimentary reverse pickup from your doorstep and provide you with your choice of:

• ◆ Priority Replacement: Express dispatch of a fresh, flawless identical piece at zero additional cost.
• ◆ Full 100% Refund: Immediate settlement of the entire purchase amount back to your original payment method, including all applicable shipping fees.

We believe in complete transparency throughout every stage of the return and refund journey:

All refunds are issued exclusively in Indian Rupees (INR) through the following secure channels:

• ◆ Prepaid Orders (Cards / UPI / NetBanking): Refunds are credited automatically to the exact card, bank account, or UPI handle utilized during checkout within 5–7 business days post-inspection approval.
• ◆ Cash on Delivery (COD) Orders: Our concierge will request your verified bank details (Account Number, IFSC, Account Holder Name) or UPI ID to execute a direct NEFT/IMPS bank transfer within 3–5 business days.
• ◆ Store Credit / Gift Vouchers: Clients seeking faster resolution may opt for instant ORviana Store Credit with zero expiry, issued within 12 hours of inspection approval.

You may cancel any standard catalog order free of charge at any point before the package is dispatched from our Mumbai boutique facility.

Upon receiving your pre-dispatch cancellation request, a 100% instant refund is initiated back to your source account immediately. Once an order has been handed over to our courier partner and tracking is assigned, the package must be received and processed through the standard 7-day return procedure.