Terms & Conditions

Welcome to Orviana. These Terms & Conditions govern your use of our website and your purchase of any product from us. By visiting our website or placing an order, you agree to be bound by these terms.

Orviana is a luxury jewellery brand based in India, offering a curated range of bridal sets, AD sets, Korean jewellery, New Arrivals, and everyday pieces. Our website is designed to present and sell these collections to customers across India.

We take great care to present our jewellery accurately through high-quality photography and detailed descriptions. However, please keep the following in mind:

• Colour & Appearance: Due to differences in screen resolution, colour calibration, and lighting conditions, the actual product may vary slightly from what you see on your device. We cannot guarantee exact colour matching across all screens.
• Handcrafted Variations: Many Orviana pieces are crafted by hand or involve artisanal finishing techniques. Minor variations in texture, stone placement, or finish are a natural characteristic of the craft and not a defect.
• Product Descriptions: We strive for accuracy in all product descriptions, including material information, dimensions, and care details. If you have specific questions before purchasing, please reach out to us before placing your order.
• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

All prices displayed on the Orviana website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• Pricing Accuracy: We make every effort to ensure our pricing is accurate. In the rare event of a pricing error, we will notify you before processing your order and give you the option to proceed at the correct price or cancel.
• Order Confirmation: Placing an order on our website constitutes an offer to purchase. Your order is confirmed when you receive an order confirmation via email or WhatsApp.
• Order Acceptance: We reserve the right to decline or cancel any order at our discretion — for example, if a product becomes unavailable or if there is a concern with your order details. In such cases, you will be notified promptly.
• Payment: Orders must be paid in full at the time of checkout. We support payment methods available through our checkout process. All transactions are processed securely.
• Order Cancellation: Once an order has been dispatched, it cannot be cancelled. If you need to cancel before dispatch, please contact us immediately via WhatsApp at +91 99308 14242.

Orviana ships across India. We are committed to delivering your jewellery safely and on time. Our current estimated delivery timeline is 3 to 5 business days from the date of dispatch.

• You are responsible for providing a complete and accurate shipping address. Orviana cannot be held responsible for orders lost or delayed due to incorrect address information provided at checkout.
• Delivery timelines are estimates and may vary due to public holidays, extreme weather, or logistical circumstances beyond our control.
• Once dispatched, you will receive tracking information via email or WhatsApp.

We stand behind every piece we create. If something is not right with your order, we are here to make it right. Exchanges are supported for items that are unused, unworn, and in their original packaging. Returns are considered for items that arrive damaged, defective, or significantly different from what was ordered.

To review the full conditions, process, and eligibility criteria, please read our complete Returns & Exchange Policy.

The longevity and brilliance of your Orviana jewellery depends significantly on how it is cared for. As the customer, you are responsible for following appropriate care practices after your purchase.

• Jewellery that has been worn, exposed to moisture, chemicals, or perfumes, or stored improperly is not eligible for exchange or return under our standard policy.
• Damage caused by misuse, improper handling, or neglect after delivery is the customer's responsibility and will not be treated as a product defect.
• We provide detailed jewellery care guidance to help you maintain your pieces for years to come.

All content on this website — including but not limited to product photographs, videos, collection names, brand identity, logos, graphic designs, and written descriptions — is the exclusive property of Orviana or its licensed creators.

• You may not reproduce, copy, distribute, resell, or use any part of this website's content for commercial purposes without our explicit written permission.
• Personal, non-commercial use (such as saving an image for your own reference) is permitted, provided it does not infringe on Orviana's brand identity or mislead others.
• The Orviana name, logo, and brand elements are protected. Unauthorised use in any manner is strictly prohibited.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict anyone else's use and enjoyment of the site.

• You must not misuse this website by knowingly introducing viruses or any other malicious or technologically harmful material.
• You must not attempt to gain unauthorised access to our servers, databases, or any system connected to our website.
• We cannot guarantee that the website will be available at all times. We may occasionally suspend, withdraw, or restrict access for operational or maintenance reasons.
• Orviana is not liable for any loss or damage resulting from your use of or inability to access the website.

We collect and use your personal data in accordance with our Privacy Policy. Your use of this website indicates your acceptance of those practices.

Orviana reserves the right to update or revise these Terms & Conditions at any time without prior individual notice. When changes are made, we will update the effective date shown at the top of this page.

• We encourage you to review this page periodically so that you are aware of any updates.
• Your continued use of the website or placing of orders after any changes constitutes your acceptance of the updated terms.
• Material changes — where applicable — may be communicated through our newsletter or website notice.

If you have any questions about these Terms & Conditions, or about any Orviana product, order, or policy, our team is ready to help.

• WhatsApp: +91 99308 14242 — Available Monday to Saturday, 10am to 7pm.
• Email: shine@orviana.com
• Contact Page: You can also reach us through our online contact form.