Legal & Data Protection

Privacy Policy

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Our commitment to safeguarding your personal information with care, transparency, and discretion.

Last Updated: 2026 • Orviana Luxury

Privacy Commitment

At Orviana, we value the trust you place in us when browsing our jewellery collections and purchasing our creations. We are committed to safeguarding your personal data and ensuring that your privacy is respected at every step of your journey with us.

This Privacy Policy explains what details we collect through our website, how that information is utilized to provide our products and services, and the choices available to you regarding your data.

Information We Collect

We collect only the information necessary to fulfill your orders, provide customer assistance, and enhance your shopping experience:

Order & Contact Details

Your full name, mobile number, email address, shipping address, and PIN code provided when placing an order or requesting bridal and jewellery consultations.

Account & Bag Details

Your account profile details, saved delivery addresses, order history, shopping bag selections, and wishlist preferences when you create an account on Orviana.

Transaction Information

Selected payment method (such as UPI, Net Banking, Card, or Cash on Delivery) and transaction confirmation details needed to verify and complete your purchase.

How We Use Information

The information collected is used strictly for legitimate business and customer service purposes:

Order Processing & Pan-India Delivery: Preparing, packaging, and dispatching your jewellery orders to your designated shipping address.
Order Status & Support: Sending order confirmations, dispatch notices, tracking information, and customer care updates via WhatsApp, SMS, or email.
Customer Care & Inquiries: Answering sizing queries, care guidance requests, returns, or exchange communications.
Opt-In Updates & Newsletter: Sharing new collection releases, bridal previews, and special promotions only when you have opted into our communications. You can unsubscribe at any time.

Security & Data Protection

We take reasonable technical and administrative precautions to safeguard your personal data from unauthorized access, loss, or misuse:

Encrypted Transmission

All online interactions and checkout sessions are protected with 256-bit SSL encryption to ensure your transmission remains secure.

No Sale of Personal Data

We never sell, rent, or trade your personal details to third parties for external advertising or marketing purposes.

Cookies & Local Storage

Our website uses standard session cookies and browser storage essential for core site functionality. These allow our website to keep items saved in your shopping bag, maintain your active login session, and provide smooth navigation across our collections.

You can manage or disable cookies through your browser settings; however, certain features (such as keeping items in your bag or logging into your account) may not function as intended without session cookies.

Your Rights & Choices

You have straightforward control over your personal information:

Access & Updates: You can review, update, or edit your personal profile information and shipping addresses directly from your account page.
Marketing Preferences: You can opt out of newsletter emails and promotional messages at any time using the unsubscribe option in our emails or by contacting us.
Account & Data Inquiries: If you wish to request information regarding your data or request account closure, please reach out to our team.